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About Us

AAC Support Team

As a team we aim to provide a high level of support to meet each pupil's Alternative and Augmented Communication (AAC) needs.

We provide specialist knowledge of AAC to families and professionals, assessments for access to assistive technology needs and communication aids, technical support, mounting solutions, paper base solutions and training for staff, families and professionals.

We aim to have a multi-disciplinary approach to ensure that all professionals are involved when making decisions regarding different aspects of using assistive technology and a pupil's AAC.

We work alongside the specialist HUBS- Communication Aid Service, East of England (CASEE) and Assistive Communication Service (ACS), NHS and Private Speech and language Therapy Team, NHS and private Occupational Therapist and Physiotherapist.

Within our roles we aim to provide each pupil who requires AAC support with equipment that reflects their ability, interests, needs and wants.  We work closely with the pupil, their families and class team to ensure this

We ensure that we are up to date with the most current forms of assistive technology and AAC, to enable us to provide the specialist knowledge for assessments of all pupils’ access to technology or their communication aids.

We are responsible for:


Access to technology, hardware for VOCAs (Voice Output Communication Aids), mounting solutions for VOCAs.

Specialist Support for;

Technical support for VOCA, technical support for mounting solutions, specialist software.

Training – VOCA hardware, access and mounting solution;

For all school staff, for families and carers.

Programming, editing, upgrading and updating;

All AAC, this includes both paper base and powerbase.


Funded by Education or Health – this will be supported by the AAC Support Team.  


Support in holiday times - Holiday VOCA Support/Contact information

If you experience any issues with your child’s VOCA during the holidays, please see contact details below for technical repairs, software and who to contact if there is a cost to the repair due to warranty expiring.


Tel: 01684 578868



Contact: Ian Foulger

Tel: 01476 512881 Mobile: 07799 697903



Tel: 0114 307 2364

Tobii returns procedure:  Step-by-Step/

Tobii contact form: 


For Grid 3 / Grid for iPad Software queries please contact:



Tel: 01684 578868


Authorisation of repairs


Funded by CASEE

Tel: 01223 349 401


Funded by ACS

Tel: 0208 102 4069/07825830417


Useful websites:


Members of AAC Team:

L Swaine- Specialist AAC Technician

C Bartlett- Specialist AAC Technician

How to find us

Get in touch

  • Brittain Way, Stevenage
    Hertfordshire, SG2 8UT

  • 01438 726999